Shipping Policy for ClicksViral
Effective Date: March 25, 2025.
At ClicksViral, we are committed to providing our customers with a fast, reliable, and secure shipping experience. This Shipping Policy outlines how we process, ship, and deliver orders, as well as the costs and delivery times associated with each shipping method. By placing an order on ClicksViral, you agree to the terms and conditions specified in this policy.
Please read through this policy carefully to understand our shipping process. If you have any questions or need further assistance, our customer support team is available to help.
1. Order Processing Time
After you place an order on ClicksViral, we will begin processing your order as soon as possible. Most orders are processed within 1-2 business days. However, processing times may vary depending on the product availability, order volume, and the shipping method you choose.
Orders placed on weekends or holidays may be processed on the next business day. If there are any unexpected delays in processing, we will notify you immediately via email with an updated estimated shipping time.
Once your order has been processed and is ready for shipment, we will send you a shipping confirmation email with tracking information.
2. Shipping Methods and Delivery Times
We offer a variety of shipping options to meet your needs. Shipping times and costs will vary based on the shipping method selected, your location, and the size of your order. Available shipping methods include:
Standard Shipping: Delivery within 5-7 business days for domestic U.S. orders. This is our most affordable shipping option and is typically suitable for most customers who are not in a rush.
Expedited Shipping: Delivery within 2-3 business days for faster shipping. This option is perfect for customers who need their order more quickly.
Overnight Shipping: Next-day delivery is available for select locations if orders are placed before 12:00 PM local time. This is the fastest delivery option and ensures you receive your products the next business day.
International Shipping: We offer international shipping to select countries. Delivery times for international orders vary depending on the destination but generally take between 7-21 business days. International shipping fees will be calculated at checkout.
Once your order is dispatched, we will send you a shipping confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery.
3. Shipping Costs
Shipping costs are calculated at checkout based on the size, weight, and destination of your order. You will see the total shipping cost before completing your purchase. ClicksViral offers free standard shipping on orders over a certain amount, which will be displayed during checkout.
For international orders, shipping charges will be based on the destination and the size of the package. Additional customs duties, taxes, or fees may apply depending on the country of delivery. These charges are the responsibility of the customer and will be calculated at checkout.
4. Shipping Restrictions
ClicksViral ships to all domestic locations within the United States and to select international countries. However, there may be some locations where we are unable to ship due to restrictions or shipping carrier limitations.
If we are unable to deliver to your location, we will inform you as soon as possible and provide alternative solutions or issue a refund. Additionally, some products may not be available for international shipping due to legal or logistical reasons.
5. Order Tracking
Once your order is processed and shipped, you will receive a shipping confirmation email that includes your tracking number. You can use the tracking number to monitor the progress of your shipment on the carrier’s website.
Please allow up to 24 hours for the tracking information to be updated after you receive your shipping confirmation email.
If you encounter any issues with tracking your order, feel free to contact our customer support team, and we will assist you in resolving the issue.
6. Damaged or Lost Items
At ClicksViral, we take every precaution to ensure your items are packed securely and delivered safely. However, if your order is damaged during shipping or if it is lost in transit, we will work with you to resolve the issue.
If your order arrives damaged, please contact us within 7 days of receiving your shipment. Provide details about the damage and any relevant photos, and we will initiate a return, refund, or replacement process.
If your order is lost in transit, please contact our customer service team immediately. We will work with the carrier to investigate the issue. If the package cannot be located, we will provide you with a replacement or refund based on your preference.
7. Return Shipping Costs
For returns that are not due to an error on our part (e.g., wrong size or change of mind), customers are responsible for the return shipping costs. ClicksViral recommends using a trackable shipping service for all returns to ensure the safe return of your items.
If the return is due to an error on our part (e.g., the wrong item was sent, or the item was damaged), we will provide a prepaid return shipping label to make the process as easy as possible for you.
8. International Orders and Customs Duties
For international customers, ClicksViral ships to many countries. Shipping times and fees for international orders will be calculated at checkout. Please be aware that additional customs duties, taxes, and import fees may be levied by your country’s customs office. These charges are the responsibility of the customer and are not included in the shipping cost provided at checkout.
Customs processing times can vary depending on the destination country. ClicksViral is not responsible for delays caused by customs inspections or clearance processes.
9. Shipping Insurance
To provide peace of mind during the return process, ClicksViral recommends purchasing shipping insurance for high-value or fragile items. While we take great care to ensure that your items arrive safely, shipping insurance will cover any losses or damage that occur during the return transit.
If you choose not to purchase shipping insurance, ClicksViral is not responsible for any lost or damaged items during return shipping. For any high-value or irreplaceable items, we recommend selecting insurance for your own protection.
10. Customer Support
Our customer service team is available to assist you with any questions related to shipping, order tracking, or delivery issues. Whether you need help with your shipping method or are experiencing delays, we are here to help ensure that your experience is as smooth as possible.
You can contact us at:
ClicksViral
2128 Cinnamon Lane
Boston, Massachusetts
Phone: 210-829-2937
Email: info@clicksviral.xyz
Website: www.clicksviral.xyz
11. Changes to This Shipping Policy
ClicksViral reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the “Effective Date” updated accordingly. We encourage you to review this policy periodically to stay informed about any changes that may affect your shipping experience.
Thank you for choosing ClicksViral. We are committed to providing you with a hassle-free shopping and delivery experience. If you have any questions or need assistance, please don’t hesitate to reach out to us!